Returns & Exchanges

At BSTN Shop, we want you to be satisfied with your purchase. If your order does not meet your expectations, you may request a return within 15 days of receiving your order, subject to the conditions below.

Return Period

Customers may request a return within 15 days from the date the order is delivered.

After the 15-day period has passed, we may not be able to accept your return request.

Return Conditions

To be eligible for a return, the item should:

• Be unused and in its original condition.

• Be unworn, unwashed, and free from damage.

• Include the original packaging, tags, and accessories where applicable.

• Be returned with proof of purchase or order information.

We reserve the right to refuse returns that do not meet these conditions.

Exchanges

If you receive an incorrect, damaged, or defective item, please contact our Customer Service team as soon as possible. We will review your request and, where appropriate, arrange an exchange or another suitable solution.

For size or style exchanges, please contact us within 15 days of receiving your order. Exchanges are subject to product availability.

Return Shipping

Unless the item is incorrect, damaged, or defective, customers may be responsible for the return shipping costs.

If the return is caused by an error on our part, such as sending the wrong product or a defective item, please contact us before returning the package so we can provide further instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the result of your return request.

If the return is approved, the refund will be processed to your original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.

Order Processing & Shipping

Orders are generally processed within 1–2 business days.

Standard shipping is provided by DHL or FedEx and generally takes 10–15 business days after dispatch, with a shipping fee of USD 12.95.

Free shipping is available via EMS for orders of USD 50 or more. EMS delivery generally takes 15–25 business days after dispatch.

We ship worldwide, except for certain areas in Asia and remote areas where delivery may not be available.

Supported Payment Methods

We accept the following payment methods:

• Visa

• MasterCard

• JCB

• PayPal

How to Request a Return or Exchange

To request a return or exchange, please contact our Customer Service team with:

• Your order number

• The name of the item you wish to return or exchange

• The reason for the request

• Photos of the item if it is damaged or defective

Customer Service Email: support@bstnclothing.shop

Please do not send items back without contacting us first, as this may delay the processing of your request.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

BSTN Shop
6232 Clarice Ave
Las Vegas, NV 89107
USA

Email: support@bstnclothing.shop